Delivery & Returns
UK STANDARD DELIVERY - £4.50
Delivery within England, Wales and Scotland within 2-3 working days from date of dispatch.
All of our orders are trackable using the tracking number provided in the order confirmation email and using the MyHermes tracking service.
If you are out when the parcel arrives at your specified address, your parcel may be left in a safe place or with a neighbour. If this is not suitable then the courier will leave a card with details of where to collect your parcel or to organise a re-delivery.
Free Delivery on all orders over £80*.
*Please note, different delivery thresholds could apply for on-sale products. Please refer to our homepage for the specified delivery thresholds.
UK NEXT DAY - £5.50
Next Day Delivery within England, Wales and Scotland on all orders placed before 6.45pm Monday - Friday. Please note that some areas are excluded from our Next Day delivery service. Click here to view the full list of excluded postcodes. We can only offer standard delivery to postcodes in Northern Ireland.
Orders placed on Saturday, Sunday or Public Holidays will be dispatched on the next working day.
Delivery is made by MyHermes and is a tracked and signed for service. If you are out when the parcel arrives at your specified address, your parcel may be left in a safe place or with a neighbour. If this is not suitable then the courier will leave a card with details of where to collect your parcel or to organise a re-delivery. Please note that Next Day delivery is not possible for Northern Ireland when stating United Kingdom as delivery country and this will be amended to Standard Delivery.
SATURDAY SERVICE - £6.50
Guarantee delivery on Saturday with MyHermes through a tracked and signed service. Please order before 2pm on Friday to guarantee Saturday delivery. If you are out when the parcel arrives at your specified address, your parcel may be left in a safe place or with a neighbour. If this is not suitable then the courier will leave a card with details of where to collect your parcel or to organise a re-delivery.
EUROPE - £7.50
Delivery to countries within the European Union can expect delivery within 6 working days.
If you would like any advice or a time estimate to your specific country, please don't hesitate to get in touch.
Free Delivery on all orders over €80*.
*Please note, different delivery thresholds could apply for on-sale products. Please refer to our homepage for the specified delivery thresholds.
USA, CANADA, AUSTRALIA & REST OF WORLD - £12.50
For all countries outside of the European Union delivery will be made within 10 working days. Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not JKA.
Free Delivery on all orders over $100*.
*Please note, different delivery thresholds could apply for on-sale products. Please refer to our homepage for the specified delivery thresholds.
PRE-ORDERS
Pre-Orders cannot be cancelled until the item has been received. You can return these as normal and receive a full refund if you are unhappy with this product.
RETURNS
We hope that you are happy with your purchase from JKA, however we understand that sometimes things just aren't quite right or that you might change your mind.
We are able to offer a refund for any unwanted items that are returned to us in a new, unworn and saleable condition with the original packaging and all JKA garment tags and labels still attached.
All returns must be made within 28 days of you receiving your order.
*Please note items purchased on sale at a discounted price must be returned within 14 days.
Returns should be wrapped securely in appropriate packaging to ensure the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Please complete the dispatch note paperwork received within your parcel stating your reason for return. This paperwork also contains details of your order that will help us identify it and refund more efficiently. Please peel away the returns address sticker at the bottom of this paperwork and attach to your parcel ensuring all other previous details are covered.
Please affix the appropriate postage.
Should you misplace the paperwork for your order, please enclose details of your order number, name, address and reason for return and send to:
JKA Customer Service
Torque Logistics
Wortley Moor Road
Wortley
Leeds
West Yorkshire
LS12 4JH
We aim to process all refunds within 14 days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days, however this can vary between banks and can take longer if you are an international customer.
Unfortunately, we are not able to offer exchanges at this time. However, you can return your item for a full refund, and then place a new order for your preferred replacement item.